Regulatory Information

This website operates by way of referral to The Accident Claimline.

Complaints Procedure

  • If you are unhappy about the services of the Solicitor acting on your behalf, a complaint should be raised directly to them as they will be able to deal with any complaint under their own complaints handling procedures. Complaints about Solicitors which are made to ourselves will be passed on to the Solicitors firm to deal with the matter. If you believe that your Solicitors response is inadequate then the matter should be referred to the Legal Ombudsman (see below for their details).
  • We take pride in the service that we provide and hope that you will be completely satisfied at all times. If however you do however remain unhappy, then a complaint can be made by letter, telephone, email, in person or in any other form.
  • Our Complaints Officer will send you a written or electronic acknowledgement of the complaint with details of our internal complaints handling procedures within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  • Within four weeks of receiving a complaint, we will contact you to provide either:-
    • a final response which adequately addresses the complaint.


    • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  • Within eight weeks of receiving a complaint we will contact you to provide either:-
    • a final response which adequately addresses the complaint.


    • a response which:
      • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response.
    • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.

No Win No Fee

No legal charge is payable unless the case is won and the client obtains an award of compensation. In the event that the legal claim is lost through no fault of their own there is no charge made to the client.

In all cases a fee is payable if the case is not pursued at the clients request, subject to the normal ‘cooling of’ period.

In the case of CICA claims terms will vary and also in the case of MIB claims terms may vary.

Data Protection

Any information provided is used solely to facilitate a claim for damages for personal injury and is not used for any other purpose. The information will not be passed on to any third party except those directly involved in the settlement of compensation claim. The information is kept on password protected computer hard drives and is backed up regularly to a secure off site location. Any erroneous information will be corrected upon request. We fully comply with all data protection legislation.

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